For hotels, resorts and hospitality groups
Every moment of the stay, measured in their language
From check-in to check-out, measure front desk, housekeeping, restaurant and more with a QR in the room. EVAA alerts you about the unhappy guest before they review you on Booking, links each response to their room and translates it into their language.
14 days free · Cancel anytime
How do you rate each part of your stay?
- Front desk
- Housekeeping
- Restaurant
- Check-out
Housekeeping · critical response
Shift manager notified
Alert sent via WhatsApp
Hotels and resorts already listening with EVAA
- Hotel Chipinque
- Hotel Mar y Tierra
- Tesoro Resorts
The problem
Three leaks that cost you stars every stay
You recognize them because they happen every high season.
“I find out a guest had a bad time when they've already left 1 star on Booking.”
The public review hits your OTA ranking and there's nothing left to fix — the guest is gone.
“I don't know which part of the stay we failed at: front desk, housekeeping or the restaurant?”
A “it was okay” doesn't tell you which area to fix or which shift to tighten up.
“Half my guests are foreigners and won't answer a survey in Spanish.”
If the survey isn't in their language, the international guest simply won't answer it.
How EVAA solves it
An answer for every leak
For each problem above, the exact EVAA feature that closes it — in the same order.
Alert before the public review
If a rating drops during the stay, the shift manager gets notified instantly via WhatsApp and email, in time to solve it at the front desk —before check-out and before the review.
Closes the leak 01
“I find out a guest had a bad time when they've already left 1 star on Booking.”
Code per room and report by area
Each response is linked to the room number (custom code) and you measure front desk, housekeeping, restaurant and check-out with one question per area. You pinpoint the exact area and room that failed.
Closes the leak 02
“I don't know which part of the stay we failed at: front desk, housekeeping or the restaurant?”
The survey in the guest's language
You translate the survey into dozens of languages with AI; the guest answers in theirs (with automatic detection) and you read each comment translated and with sentiment analysis.
Closes the leak 03
“Half my guests are foreigners and won't answer a survey in Spanish.”
The whole stay
From check-in to check-out, in every language
Put a QR in the room and at every touchpoint. Each response is linked to the room and the area, and the guest answers in their language. You see exactly where and when the experience broke.
- One question per area: front desk, housekeeping, restaurant and check-out.
- Code per room: each response stays linked to its exact unit.
- AI translation into dozens of languages, with automatic detection.
Satisfaction by area of the stay
30 days- Front desk94
- Housekeeping71
- Restaurant88
- Check-out95
Response languages
Ready-made templates
Start with your hotel's survey
The most used surveys in hospitality, ready to customize with your brand and publish today.
Post-stay satisfaction
The most used: NPS and smileys by area, ready at check-out.
Survey by area
A QR at each point to measure the exact area.
Events, weddings and banquets
To measure weddings, events and corporate groups on site.
Your hotel combo
Capture at every point of the stay
QR in the room, multi-language survey and alerts to the shift manager: the stack a real hotel uses.
QR in the room
A QR in the room, the lobby or the key card takes the guest to the survey, with nothing to install.
Multi-language with AI
The survey translates itself into dozens of languages and detects the guest's — they answer in theirs.
Alerts to the shift manager
WhatsApp, email and push to the owner the moment a rating drops, before check-out.
Export and connect
Download results in Excel or CSV, or integrate it with your PMS or CRM via API and webhooks.
Comparison
Why reviews and the OTA survey aren't enough
What a hotel needs and the typical substitute doesn't deliver.
| Capability | EVAA | Google Reviews | OTA survey |
|---|---|---|---|
| Alerts you before the public review | Yes | No | No |
| Response linked to the guest's room | Yes | No | Limited |
| Measurement by touchpoint (front desk, housekeeping, restaurant) | Yes | No | No |
| Survey in the guest's language (multi-language with AI) | Yes | Limited | Limited |
| Guest data stays in your contact base | Yes | No | No |
| You reach the guest during the stay, not after | Yes | No | No |
Common objections
What every hotel manager asks
How does the survey reach the guest without downloading an app?
You put a QR in the room, the lobby or the key card and the guest scans it to respond from their browser. You can also send it by email or WhatsApp at check-out, or use a tablet in kiosk mode at the front desk.
I have guests from many countries, what language do they answer in?
In theirs. You translate the survey into dozens of languages with AI and EVAA detects the language of the guest's device. You read each response and comment translated, with automatic sentiment analysis.
Can I know exactly which room or area had the problem?
Yes. With the custom code you link each response to the room number, and you measure each area —front desk, housekeeping, restaurant, check-out— separately. You know the exact unit, area and shift.
I already get reviews on Booking and Google, why EVAA?
Those reviews are public and arrive when the guest has already left upset. EVAA detects the problem during the stay and notifies your shift manager instantly, to solve it at the front desk before check-out —and before it becomes a one-star review.
Is my guests' data mine?
Yes. Unlike the OTAs' surveys, the contacts and responses stay in your database, with their CSAT and their frequency, so you build loyalty and reward via WhatsApp those who return.
Do I have to buy anything to get started?
No. You start from the web with a QR, with no equipment or installation, and you have 14 days free. The EVAA Kiosk —a tablet with a stand for the front desk or lobby— is optional, in case you want to capture on the spot.
Listen to every guest before check-out
Create your hotel survey in minutes, put it in every room and try it free for 14 days. Cancel anytime.