For dealerships and automotive service shops
Your customer satisfaction, ahead of the automaker
Measure each customer's experience at vehicle delivery or service, with a QR on the order or via WhatsApp. EVAA alerts you instantly about the unhappy customer and rates each advisor — so you raise your CSI before the official survey.
14 days free · Cancel anytime
Service · Order OT-4821
How was each part of your service?
- Service advisor
- Delivery time
- Quality of work
- Vehicle cleanliness
Delivery time · critical response
Service manager notified
Alert sent via WhatsApp
Dealerships and shops already listening with EVAA
- Kia Esmeralda
- Mercado de Llantas
The problem
Three leaks that cost you CSI every delivery
You recognize them because they happen every month-end.
“I find out my CSI when the automaker reports it to me — and there's nothing left to fix.”
The official survey arrives days or weeks later; by the time you see the number, the unhappy customer is already gone.
“I don't know which advisor or salesperson is lowering my ratings.”
Without individual attribution you can't recognize, train or correct whoever served.
“I don't know if the problem is delivery time, the advisor or the quality of work.”
A “I was dissatisfied” doesn't tell you which stage of the process to fix tomorrow in the shop.
How EVAA solves it
An answer for every leak
For each problem above, the exact EVAA feature that closes it — in the same order.
Your CSI in real time, not in the report
Measure at vehicle or service delivery; if a rating drops, the manager gets notified instantly via WhatsApp and email, in time to solve it before the customer answers the automaker's survey.
Closes the leak 01
“I find out my CSI when the automaker reports it to me — and there's nothing left to fix.”
Per-advisor evaluation
Each advisor and salesperson has their employee code. The survey asks for it and validates it up front, so each response is attributed to whoever served and you filter individual performance.
Closes the leak 02
“I don't know which advisor or salesperson is lowering my ratings.”
Each stage of the process, separately
Reception, advisor's attention, delivery time, quality of work and cleanliness, each with its own question. You know what to fix, not just that “something went wrong”.
Closes the leak 03
“I don't know if the problem is delivery time, the advisor or the quality of work.”
The differentiator
Raise your CSI before the official survey
Measure satisfaction at the moment of delivery, not weeks later. If a rating drops, your manager knows instantly and wins the customer back before the automaker's survey arrives — and each response stays tied to the advisor who served.
- Survey at delivery: by QR on the order or by WhatsApp on the way out.
- Alert to the manager if the rating drops, in time to solve it.
- Each response attributed to the advisor who served, by their code.
Satisfaction by service stage
30 days- Reception95
- Advisor91
- Delivery time68
- Quality89
Filter by advisor
Ready-made templates
Start with your dealership's survey
The most used surveys in automotive service and sales, ready to customize with your brand and publish today.
Post-service CSI (shop)
The most used: smileys and NPS by stage, ready at delivery.
New vehicle delivery (sales)
To measure the buying and delivery experience.
Dealership standard audit
To audit the floor service standard, shift by shift.
Your dealership combo
Capture at delivery, rate each advisor
QR on the service order, code per advisor and alerts to the manager: the stack a real dealership uses.
QR on the service order
A QR on the service order, the invoice or the vehicle takes the customer to the survey, with nothing to install.
Code per advisor
Each advisor and salesperson has their code; the survey validates it and attributes each response to whoever served.
Alerts to the manager
WhatsApp, email and push to the service or sales manager the moment a rating drops.
Export and connect
Download results in Excel or CSV, or integrate it with your DMS or CRM via API and webhooks.
Comparison
Why the automaker's survey and reviews aren't enough
What a dealership needs and the typical substitute doesn't deliver.
| Capability | EVAA | Automaker survey | Google Reviews |
|---|---|---|---|
| Alerts you before the automaker's official survey | Yes | No | No |
| You measure at the moment of delivery or service | Yes | No | Limited |
| Per-advisor or per-salesperson evaluation | Yes | Limited | No |
| You measure each stage of the process separately | Yes | No | No |
| Customer data stays in your contact base | Yes | No | No |
| You define which rating triggers an alert | Yes | No | No |
Common objections
What every dealership manager asks
Why EVAA if the automaker already does the CSI survey for me?
The automaker's survey arrives days or weeks later and they control the data. EVAA measures at the moment of delivery and alerts you instantly if a customer was unhappy, so you solve it before they answer the official survey —and the data stays in your dealership.
How do I know which advisor or salesperson handled each case?
Each advisor has their employee code; the survey asks for it and validates it up front, so each response is attributed to whoever served. You filter results by advisor to measure their individual performance.
How does the survey reach the customer without downloading an app?
You put a QR on the service order, the invoice or the vehicle and the customer responds from their browser. You can also send it by WhatsApp or email at delivery, or use a tablet in kiosk mode in the waiting room.
Can I separate the shop (service) side from sales?
Yes. You create one survey for service and another for sales, or assign a user to each area; each with its own link, its metrics and its independent alerts.
Do I measure each part of the service or just “I liked it”?
You measure each stage separately: reception, advisor's attention, delivery time, quality of work and cleanliness, each with its own question, plus an open comment with automatic sentiment analysis.
Do I have to buy anything to get started?
No. You start from the web with a QR, with no equipment or installation, and you have 14 days free. The EVAA Kiosk —a tablet with a stand for the waiting room— is optional, in case you want to capture on the spot.
Raise your CSI before the automaker's next survey
Create your service or sales survey in minutes, put it at delivery and try it free for 14 days. Cancel anytime.