For medical leadership, quality and patient coordination
The patient's voice, area by area
Measure front desk, doctors, nursing and pharmacy in a single survey —without overloading the patient— and bring hard metrics to your quality committee. Even older adults respond, with one tap, on a tablet at the front desk.
14 days free · Cancel anytime
Patient satisfaction · by area
- Front desk
- Medical care
- Nursing
- Pharmacy
Would you recommend the hospital?
Critical response · now
Coordination notified
Alert sent instantly
Hospitals and clinics managing the patient's voice with EVAA
- Hospital de Ginequito
- POLAB
- Los Dentistas
- Skingroup
The problem
Three reasons your patient survey doesn't work for quality
Patient satisfaction is a clinical indicator, not a marketing metric.
“I need patient indicators, not marketing metrics.”
Your quality committee asks for NPS, CSAT and % of complaints by area — hard data, not likes.
“A single global rating hides where the problem is.”
If front desk, nursing, doctor and pharmacy all go into one number, you don't know what to fix.
“The patient won't fill out a five-page form.”
And the older adult even less. If the survey is long, they simply won't answer it.
How EVAA solves it
An answer for every gap
For each problem above, the exact EVAA feature that closes it — in the same order.
Indicators for your quality committee
Patient NPS and CSAT, sentiment analysis and results by area, ready to export to Excel or CSV for your reports.
Solves the problem 01
“I need patient indicators, not marketing metrics.”
Each area, evaluated separately
In a single survey the patient rates front desk, doctors, nursing and pharmacy. With conditional logic you only ask about what they used.
Solves the problem 02
“A single global rating hides where the problem is.”
Quick even for the older adult
Smileys and scales answered with one tap, in kiosk mode with a tablet at the front desk. No downloading or typing anything.
Solves the problem 03
“The patient won't fill out a five-page form.”
Kiosk mode
A tablet at the front desk anyone can answer
Turn a tablet into a full-screen capture point. The patient taps a smiley and that's it; the screen resets for the next one. It works even without internet and syncs afterward.
- Big smileys, single tap — ideal for the older adult.
- Full-screen kiosk mode, resets for the next patient.
- Offline mode: capture without internet and sync on reconnect.
Waiting room · Tablet
How was your visit today?
Tap a smiley to respond
Ready-made templates
Start with your specialty's survey
Templates designed for hospital, practice, clinic network and laboratory.
Patient satisfaction (multi-area)
The patient only answers for the areas they actually used.
Post-consultation survey
For practices, clinic networks and laboratories.
Round and internal checklist
So your team logs rounds and records, not left on paper.
Your clinical stack
Reach the patient where they are
Tablet at the front desk, QR in the room, email after discharge and alerts to coordination.
Kiosk at the front desk
A full-screen tablet that resets for the next patient, even without internet.
QR and post-consultation email
Send the survey by QR in the room or by email after discharge or the consultation.
Alerts to coordination
If a patient rates an area poorly, coordination finds out instantly.
Export for committees
Download results by area in Excel or CSV for your quality committees.
Comparison
Why paper and generic forms fall short
What a quality department needs and the alternatives don't deliver.
| Capability | EVAA | Google Forms | Paper |
|---|---|---|---|
| Evaluate each area with conditional logic | Yes | Limited | No |
| Kiosk mode with smileys for the older adult | Yes | No | No |
| NPS, CSAT and sentiment computed automatically | Yes | No | No |
| Alert when a patient rates poorly | Yes | No | No |
| Export by area for your committees | Yes | Limited | No |
Success story
Hospitals already living it
“Patients are happy to complete the survey; we have real-time information and far less margin for error.”
Hospital de Ginequito · Healthcare
Common objections
What every medical and quality leader asks
It's patient data, how do you handle privacy?
You can survey anonymously: the contact form is optional, so you don't need to ask for the patient's personal data to receive their opinion. You define what's captured and what isn't.
I need reports for my quality committee.
You export results by area to Excel or CSV —NPS, CSAT, response rate and sentiment analysis— to bring to your committees and continuous-improvement meetings.
My patients are older adults, they won't fill out anything.
That's why kiosk mode exists: a tablet at the front desk with smileys answered in a single tap, with no app to download or typing. It resets itself for the next patient.
Can I evaluate each area separately?
Yes. In a single survey the patient rates front desk, doctors, nursing, pharmacy and whatever you define. With conditional logic they're only asked about the areas they actually used.
Does it work for dental or dermatology clinics, not just hospitals?
Yes. The post-consultation survey works the same for dental practices, dermatology, clinical laboratories and specialized clinic networks.
Measure quality of care without overloading the patient
Create your multi-area survey and try it free for 14 days. Without overloading your patient.