Hospital Survey Examples: Questions to Measure Patient Care
Every survey you run should have a clear goal. What do you want to measure? Keep it to a few concise questions with a single objective. The more questions you add, the less likely your patient is to answer the survey thoughtfully.
Every survey you run should have a clear goal. What do you want to measure? We recommend keeping it to a few concise questions with a single objective. The more questions you add, the less likely your patient is to answer the survey thoughtfully.
The aim is to be clear, focused, and to make the survey as quick to answer as possible. With exit surveys for this kind of service, it’s often important to be specific.
The topics typically covered in hospital satisfaction surveys include:
- New or returning patient
- Quality
- Treatment
- Food
- Comfort
- Cleanliness
- Speed
- Specialized care
- Quality and competence of the doctors
- Quality and competence of the nurses
- Post-consultation follow-up
- Tact and the way your health status was communicated to you
- Age
- Member (patient) number or another personal detail
Read: How to create satisfaction surveys for restaurants?
The questions could look like this, with whatever variations and adjustments you decide on to make them more personalized:
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- Name
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- Age
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- Member (patient) number within the hospital
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- How would you rate the quality of the care you received at the hospital?
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- How would you rate the way you were treated at the hospital?
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- How would you rate the hospital’s food?
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- How would you rate the comfort of your stay at the hospital?
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- How would you rate the cleanliness of the hospital?
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- How would you rate how quickly you were attended to at the hospital?
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- Did you receive any specialized care?
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- What’s your opinion of the quality and competence of the doctors?
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- What’s your opinion of the quality and competence of the nurses?
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- Overall, how would you rate your experience at the hospital?
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- Did you receive follow-up after the first consultation? (If applicable)
Read: How to run surveys in restaurants?
This survey example covers a lot of important points (objectives), but we recommend using just one objective per survey to get more concrete results. We suggest a maximum of 5 quick questions so your patient can answer in the best and most honest way possible.
We encourage you to use surveys as a foundation for getting to know your patients. There’s always room for improvement in your hospital.
Tell us about your experience with these types of questions at your hospital. Have you used any of them? What would be the most effective structure for your survey?
Read: Why run surveys to improve a restaurant’s service?