EVAA Survey vs HappyOrNot
EVAA Survey is ideal for companies that need detailed, multi-language surveys. HappyOrNot specializes in instant satisfaction data collection through physical devices.
In short: EVAA Survey is a versatile, highly customizable survey platform —14 question types, AI-powered multi-language support, a mobile app, and distribution via App, QR, and Web— built for companies that need detailed surveys. HappyOrNot specializes in instant satisfaction data collection through physical Smiley devices, with more limited customization and question types.
EVAA Survey vs HappyOrNot: a quick comparison
| Feature | EVAA Survey | HappyOrNot |
|---|---|---|
| Question types | 14 (faces, stars, scale, NPS, text…) | Mainly faces (Smiley) |
| Brand customization | Advanced (colors and messages) | Limited |
| AI-powered multi-language | Yes | No |
| Mobile app (Android and iOS) | Yes | No |
| Response channels | App, QR, URL/Web, and Kiosk | Physical devices and digital survey |
| Physical kiosk | Yes (stainless steel stand, tablet, free shipping within Mexico) | Yes (on-site Smiley devices) |
| Customer support | Email, calls, and WhatsApp (Mon–Fri, 9 am–6 pm) | Email and online support (varies by plan) |
| Best for | Detailed, multi-channel surveys | Instant on-site satisfaction capture |
Customer support
EVAA Survey. Its availability runs Monday to Friday, 9:00 am to 6:00 pm, ensuring you always have support during standard business hours, and it offers multiple communication channels: email, phone calls, and WhatsApp. In its help center you can get immediate answers to any question related to your surveys. Our team is committed to providing the assistance you need to get the most out of our tools.
HappyOrNot. Its availability varies depending on the service plan you’ve contracted; some plans offer more extended and personalized support than others. Its main support channels are email and online support, and its help center offers a range of online resources —documentation and guides— to help users solve their problems.
Read: EVAA Survey vs Google Forms
Survey features
EVAA Survey. It offers a wide variety of options for designing your surveys, with a total of 14 different question types: simple text, multiple text, faces, stars, scale, single select, list, among others. Its customization makes your surveys unique: you can adjust the colors to match your brand’s visual identity and enable welcome and thank-you messages at the end. In addition, you can create multi-language surveys to reach a global audience, translating your questions with a couple of clicks thanks to the artificial intelligence built into EVAA.
It offers advanced settings that make survey management and distribution easier:
- Survey format: one question per screen (presentation format) or all questions on a single page (single-page format).
- Permissions: assign specific roles and permissions to users, with different levels of access and editing.
- Employee code: track who responds and from where, useful for internal analysis and data segmentation.
HappyOrNot. Its question types specialize in measuring customer satisfaction through a simple, visual method: faces. Its customization is more limited compared to EVAA Survey —the visuals are basic and, although you can change some aspects, deep customization of colors and messages is restricted. Its settings focus primarily on collecting data from physical devices and on ease of use.
Ease of navigation
EVAA Survey. Its interface is intuitive and easy to use, designed to make both creating and managing surveys simple processes. It’s built for users of all technical levels, allowing smooth navigation and a pleasant experience. It includes a mobile app for Android and iOS, which adds great flexibility.
HappyOrNot. Its interface is simple and designed specifically for its satisfaction devices, which use emoticons to measure the customer experience quickly and intuitively. HappyOrNot does not offer a mobile app, since its primary focus is on physical devices installed in strategic locations —stores and offices— where they gather instant, direct responses.
Collecting responses
EVAA Survey. Methods for running surveys: mobile app (EVAA Survey), QR code survey, and URL survey.
HappyOrNot. Methods for running surveys: physical devices and digital survey.
Kiosks
EVAA Survey. The EVAA Kiosk lets you collect satisfaction data in physical locations such as points of sale and events. It includes a stand made of stainless steel, a tablet, a security lock, branding, and free shipping anywhere in Mexico, with dedicated support and personalized attention to resolve team and system questions.
HappyOrNot. Specialized in collecting instant satisfaction data through physical devices. It stands out for its simplicity and effectiveness at points of sale and customer-facing locations, with online resources and help documentation for using its devices.
Which one should you choose?
Choose HappyOrNot if you only need an instant on-site satisfaction thermometer, with physical face devices in high-traffic spots. Choose EVAA Survey if you need detailed, multi-channel surveys —App, QR, Web, and Kiosk—, AI-powered multi-language support, employee codes, and real-time reports. You can try EVAA free for 14 days.