EVAA Survey vs Google Forms
EVAA Survey is ideal for companies that need detailed, multi-language surveys, offering advanced customization, offline surveys, and dedicated customer support. Google Forms is simpler and suited to basic survey needs.
In short: EVAA Survey is a survey and customer experience (CX) platform built for companies measuring satisfaction on the floor, in branches, and at points of sale — with 14 question types, offline surveys, AI-powered multi-language support, QR distribution, and dedicated support. Google Forms is free and simple, ideal for basic survey needs and educational settings, but without respondent tracking or real-time alerts.
EVAA Survey vs Google Forms: a quick comparison
| Feature | EVAA Survey | Google Forms |
|---|---|---|
| Question types | 14 (faces, stars, scale, NPS, multiple choice…) | 9 (text, multiple choice…) |
| AI-powered multi-language surveys | Yes | No |
| Offline surveys (sync on reconnect) | Yes | No |
| QR code distribution | Yes | Manual |
| Mobile app (Android and iOS) | Yes | No |
| Respondent tracking (channel, device, city/country) | Yes | No |
| Real-time reports and Excel export | Yes | Basic |
| Brand design and colors | Yes, advanced customization | Limited |
| Customer support | Email, calls, and WhatsApp (Mon–Fri, 9 am–6 pm) + Help Center | General help center only |
| Best for | Companies measuring CX on the floor and in branches | Basic needs and educational settings |
| Price | From $299 MXN/month, 14-day free trial | Free |
Customer support
EVAA Survey. Have a question or an urgent issue? We offer support by email, phone calls, and WhatsApp from Monday to Friday, 9:00 am to 6:00 pm, for all of our customers. If you need immediate answers, our Help Center is available to resolve any question related to your surveys.
Google Forms. While there is no dedicated support center exclusively for Google Forms, the Help Center for document editors provides information on how to create surveys in Google.
Read: How to create satisfaction surveys for stores?
Survey features
EVAA Survey. You can choose from 14 different question types, including multiple choice, text box, and welcome and thank-you settings. You can also customize the survey colors, set up surveys in multiple languages, assign a survey to multiple users, and use forms to collect contact information, among other options. You also have the ability to use the presentation format and single-page format for your survey, include questions with faces, stars, and scales, create users with specific permissions, add employee codes, and configure welcome and thank-you messages.
A standout feature is its support for multi-language surveys, which lets companies create surveys in several languages to reach a diverse global audience. This functionality ensures that surveys are relevant and accessible to all participants, regardless of their native language, personalizing the experience and boosting participation internationally.
Google Forms. Choose from nine different question types, such as text and multiple choice. User-created Google Forms templates are available from various sources, although they have not been certified or designed by experts.
Ease of navigation
EVAA Survey. EVAA Survey’s navigation is intuitive and accessible, making it easy to create, distribute, and analyze satisfaction surveys. Its mobile app, available for Android and iOS, offers a flexible experience, letting you manage surveys from anywhere. Highlights include the ability to generate QR codes for surveys that can be scanned with smartphones, and the option to run offline surveys that automatically sync responses once an internet connection is restored. These features ensure that data is collected and managed efficiently, optimizing the user experience and real-time response.
Google Forms. It is genuinely flexible, adapting to the needs and different phases of the teaching or learning process. Beyond that, it is simple to use, allowing both teachers and students to create forms easily.
Read: 5 steps to win more customers
Collecting responses
EVAA Survey. Send surveys effectively through a web link you can copy and paste into emails, social media posts, or your website. This makes access and participation easy, maximizing your response rate. In addition, the real-time reporting dashboard lets you download data to Excel, compare across users, filter by employees, and obtain metrics such as the city and country of each response. It also tells you how the survey was answered (web, QR, offline, or in the app) and the type of device used, providing complete, detailed analysis to optimize your survey strategy.
Google Forms. You can share the link to your form online or send it by email from Google Forms, but you cannot track respondents or include additional data. You can also embed your form on a website using HTML.
Which one should you choose?
Choose Google Forms if you need a quick, free form for a one-off survey or an educational setting. Choose EVAA Survey if your business measures customer experience continuously and you need faces and NPS, QR distribution, offline surveys, real-time reports, and dedicated support. With EVAA, creating a satisfaction form takes minutes: use AI or a ready-made template and share it via QR, web, email, or app. You can try EVAA free for 14 days.